Refund policy

If you receive a defective item or we made a shipping error, we will reship a brand-new replacement at no additional cost to you. No return is required in such cases.

If the return is due to customer error (including but not limited to ordering the wrong item, selecting the wrong variant, or change of mind), the customer is responsible for return shipping costs. Return requests must be submitted within 30 days of delivery. Items must be unused and in original packaging.

For after-sales support, please contact us at: dtcollar@perpetualhk.com